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Which of the following best describes a Continuous Quality Improvement (CQI) Program?

  1. A system solely focused on staffing requirements

  2. A program for ensuring compliance with all drug regulations

  3. A set of standards to identify and evaluate quality-related events

  4. A procedure to increase pharmacy profits through rebates

The correct answer is: A set of standards to identify and evaluate quality-related events

A Continuous Quality Improvement (CQI) Program is centered around a systematic approach to enhancing the quality of services within healthcare settings, including pharmacies. It involves identifying and evaluating quality-related events, which can range from medication errors to patient satisfaction levels. The primary goal of a CQI program is to continuously monitor and improve processes to ensure better patient outcomes and enhance overall service quality. This aligns with the concept of quality assurance principles in healthcare, where the emphasis is on ongoing improvement rather than merely complying with existing standards or regulations. While elements of compliance and financial considerations may be associated with pharmacy operations, these are not the central focus of a CQI program. Instead, the program is about fostering a culture of quality and safety through structured evaluation and feedback mechanisms.